Return to previous page
Delivery rules
Our term and Condition OR Policy
Important information
Order Confirmation
- Customers will receive a confirmation email once an order is placed. If not received, customers should check their spam/junk folder.
Order Processing
- Orders are processed within 1-2 business days.
- During high-demand seasons, processing may take slightly longer.
Delivery Address
- Ensure that the delivery address is correct at the time of placing the order. Changes may not be possible after processing.
Product Availability
- In case a product goes out of stock after an order is placed, customers will be notified and offered an alternative or refund.
Customs Clearance
Customs and Import Fees
- International orders may be subject to customs duties and import fees depending on the destination country.
- These fees are the responsibility of the customer and will not be covered by the website.
Customs Delays
- Customs procedures can cause delays in delivery. Customers will be notified of any significant delays.
Required Information for Customs
- Customers may need to provide personal information for customs processing. Failure to provide the required information may result in delayed or returned shipments.
Restricted Products
- Some clothing items or accessories may be restricted for import to certain countries. Please check local regulations before placing an order.
Deliveries and Undeliverables
Delivery Attempts
- Carriers will make up to 3 attempts to deliver the order. If unsuccessful, the package may be returned to our warehouse.
Undeliverable Packages
- If a package is deemed undeliverable due to incorrect address or refusal by the customer, it will be returned to us.
- Customers will be charged a re-shipping fee if they wish to have the package re-sent.
Missing or Lost Deliveries
- If a delivery is not received within the estimated timeframe, customers should contact customer service for assistance.
- We may initiate an investigation with the carrier and offer a replacement or refund if the package is confirmed as lost.
Refund Policy
Eligibility for Refunds
- Refunds are available for items returned within 7 days of receipt, in unworn, original condition, with tags intact.
- Items marked as “Final Sale” are non-refundable.
Refund Process
- Upon receiving a returned item, it may take up to 5 business days to process the refund.
- Refunds will be issued to the original payment method. If the original payment method is unavailable, store credit may be issued.
Shipping Fees
- Original shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Refund Confirmation
- A confirmation email will be sent once the refund is processed.
- The amount may take 3-5 business days to reflect in the customer’s account, depending on the bank.
Delivery Rules
Delivery Timeframes
- Standard delivery times are 5-7 business days, while express delivery is available in 2-3 business days for eligible locations.
- Delivery times may vary due to public holidays or unforeseen circumstances.
Shipping Costs
- Standard delivery is free for orders above a certain amount (e.g., $50).
- Additional charges apply for express delivery, depending on the location and size of the order.
Delivery Tracking
- All orders come with a tracking link sent via email upon dispatch.
- Customers are encouraged to track their order for updates.